Terms and Conditions
By ordering or using products from RFDesign Pty Ltd, you agree to these terms and conditions.
If you have any questions or concerns, please contact us before your purchase.
RFDesign Pty Ltd accepts credit card, Bank deposit and T/T Wire Transfers as payment for orders. For T/T Wire Transfers, the order will not ship until the payment is received and appears in our account. To minimise fraud and misuse, RFDesign Pty Ltd may request additional verification for credit card payments prior to shipment. Credit cards must clear the authorisation process provided by eWay, our payment provider. Orders that have been placed, but not paid for within 14 calendar days will be canceled and the customer notified by the email supplied.
Shipping and Processing Terms
Once an order is placed it cannot be modified. Additional items may be added to combine shipments at our discretion. Please place another order and notify us of a request for combined shipping, we will endeavour to combine shipments if an order has not already shipped.
RFDesign Pty Ltd aims to ship orders as soon as possible, on the same day where we can!. Items that are notified as being in stock will ship within 2 business days. Items that are on back order will have an estimated availability date. If there is any change to shipping dates we will notify the customer. RFDesign Pty Ltd can not guarantee delivery dates, once shipped, as this is our of our control. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering. For international orders, you are also responsible for any tariffs, taxes, fees, GST, VAT, duties due upon receipt. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
RFDesign Pty Ltd is not responsible for delays, loss or damage stemming from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages shipped via Australia Post at any time and under any circumstance.
We do not ship products to the following countries: China, Cuba, Iran, Iraq, Syria, North Korea, Myanmar (formerly Burma), Yugoslavia and Sudan.
We apologise for the inconvenience.
If your goods are deemed faulty following confirmation by a member at RFDesign, will will replace the item with the same or similar item once received at our address (See contact us)
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
Orders cannot be canceled once they have shipped. Goods can only be returned if the item is defective or faulty within 90 days of receipt, or misrepresented on the web site, in which case contact us for a returns procedure.
RFDesign Pty Ltd will not accept goods that have been clearly used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no refund will be made, but the goods will be returned to the user at their expense. If there is evidence that the product has been modified or tampered with in any way, RFDesign Pty Ltd will not be responsible and therefore will not provide an exchange.
We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, give any of your information to any third-party. Our website is secured with a SSL certificate provided by GeoTrust. We use eWay as our payment provider for our bank. RFDesign Pty Ltd’s web store is based on bigcommerce, a PCI certified e-commerce solution.
Revisions to these terms of service
These terms of service may be revised at any time and from time to time by updating this page. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.
Use of products purchased from, or designed by RFDesign Pty Ltd is at your own risk. RFDesign Pty Ltd disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws.
In the event that a product is mistakenly listed at an incorrect price, RFDesign Pty Ltd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, RFDesign Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
You agree to indemnify, defend, and hold harmless RFDesign Pty Ltd, its officers, directors, employees, from and against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these terms and conditions.